Refund Policy

DRAFT — requires legal review before publication. Text in [BRACKETS] must be completed by the operator.

Refund Policy

Hosting plans

[REFUND WINDOW — e.g. "New hosting plans can be cancelled within N days of the first payment for a full refund."] Renewals are [REFUNDABLE/NON-REFUNDABLE]. Services suspended for abuse are not refunded.

Domain names

Domain registration and renewal fees are paid to the registry when the domain is registered and are generally non-refundable. If a registration fails after payment, the amount is [REFUNDED TO THE ORIGINAL PAYMENT METHOD / CREDITED TO THE ACCOUNT BALANCE].

Consumer rights

[STATUTORY CONSUMER RIGHTS — e.g. right of withdrawal for distance contracts under applicable law, and how it applies to services already started — to be drafted by counsel]

How to request a refund

Open a support ticket from the client area or write to [BILLING CONTACT EMAIL]. Refunds are issued to the original payment method within [N] days.

Last updated: [DATE].